Refund and Returns Policy

Refund and Returns Policy

At Maoona, we are committed to providing high-quality products and excellent customer service. We understand that sometimes a return or refund may be necessary, and we aim to make the process as simple and transparent as possible. Please read our policy carefully to understand your rights and obligations when it comes to returns and refunds.

1. Returns Eligibility:

a. Unused and Unopened Items: We accept returns for unused and unopened items within 3 days of the purchase date. Items must be in their original condition and packaging to be eligible for a refund or exchange.

b. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may request photographic evidence of the damage to expedite the process.

2. Non-Returnable Items:

a. Customized or Made-to-Order Items: Unfortunately, we cannot accept returns for customized or made-to-order items unless they are damaged or defective upon receipt.

b. Clearance or Final Sale Items: Clearance or final sale items are sold as-is and are not eligible for returns or refunds unless they arrive damaged or defective.

3. Return Process:

a. Authorization: Before returning any item, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

b. Packaging: Please ensure that the item is securely packaged to prevent damage during transit. We recommend using the original packaging if possible.

c. Shipping: Customers are responsible for the cost of return shipping unless the item is being returned due to damage or defect.

d. Inspection: Once we receive your return, our team will inspect the item to verify its condition. Refunds or exchanges will be processed promptly upon approval.

4. Refund Policy:

a. Refund Method: Refunds will be issued to the original payment method used for the purchase.

b. Timing: Please allow 14 business days for your refund to be processed and reflected in your account. Refund processing times may vary depending on your financial institution.

5. Exchange Policy:

a. Product Exchange: If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange for an exchange. Additional charges may apply depending on the nature of the exchange.

b. Availability: Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund or store credit as appropriate.

6. Customer Satisfaction:

a. Feedback: We value your feedback and strive to continually improve our products and services. If you have any concerns or suggestions regarding your shopping experience, please don’t hesitate to reach out to us.

b. Assistance: Our friendly customer service team is here to assist you with any questions or concerns you may have regarding returns, refunds, or exchanges. Please feel free to contact us via email, phone, or live chat for prompt assistance.

7. Legal Rights:

a. Consumer Rights: Our Refund and Returns Policy does not affect your statutory rights as a consumer. If any provision of this policy is deemed invalid or unenforceable, it shall not affect the validity and enforceability of the remaining provisions.

8. Changes to the Policy:

a. Updates: We reserve the right to update or modify our Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

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